Frequently Asked Questions

Everything you need to know about your favorite Pashtush products.

How should I care for my Pashtush shawl or scarf?

To maintain the delicate fibers and intricate embroidery of your Pashtush product, we recommend professional dry cleaning only. Store your items in a cool, dry place within the provided fabric bag to prevent snagging.

Do you offer international shipping?

Yes, Pashtush ships to over 150 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

What is your return and exchange policy?

We offer a 7-day return policy for unused items in their original packaging with all tags intact. Please note that personalized or custom-made items are not eligible for return.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your shipment in real-time.

Are the products authentic and handcrafted?

Every Pashtush product is a mark of authentic craftsmanship. We work directly with artisans to ensure that our materials, including fine wool and silk, meet the highest standards of luxury and tradition.

What payment methods do you accept?

We accept all major credit and debit cards, net banking, UPI, and popular mobile wallets. For domestic orders within India, Cash on Delivery (COD) is also available.